Frequently Ask Questions
What are your minimums?
Customers who want us to make their first product are sometimes concerned they will have to order thousands and thousands of towelettes for their first order. We try to calm this fear by including in our quote 5 normal price breaks and 3 Less Than Minimum prices.
What sizes do you make?
We pretty much make all sizes, but the use of the liquid-filled pouch or towelette usually dictates the size. If you want 1 gram of hand lotion in a pouch to include in a kit with many other products, then a 1.3” x 2.5” pouch will be what you need. If you want a sunscreen towelette that covers the face, neck, arms and hands, then an 8.0” x 5.0” towel in a 2.167” x 3.5” packet will be what you need. Bigger or smaller, good communication will let us know which direction you are heading. Good communication is essential to be sure that each customer’s needs are documented so everyone involved with production knows what is required to produce each item with the highest quality. Our continual attention to excellence results in a lack of mistakes and in the ultimate customer satisfaction. That’s our reputation, and we work hard to keep it good.
How much does it cost?
Cost is determined how many units you order, by the size of the towel, the size of the pouch, how many colors in your artwork, whether your product is bulk packed or packed into smaller packaging.
How long does it take to get our product?
We strive to keep lead times as short as possible, usually 2 to 3 weeks for repeat orders. First orders to take another week longer. When our busy schedule causes lead times to exceed 4 weeks, we put on another shift so our customers are not waiting for their products. Our facility works one shift. As the workload increases, a 2nd shift is added. We prefer to stay at one shift, so our policy is to add machines to handle increased orders and customers. We have customers that order from 27,000 to 12 million units annually. When we have orders for more than our capacity, we follow our schedule of adding a 2nd shift in preparation for adding machines as needed to keep up with growth. It is our practice to keep ahead of increased workloads by always keeping one machine available to be tooled to handle whatever direction additional orders go.
When will you get back to me?
We consider this to be one of our strong points! Your call will be answered by a real person who will direct you to our New Business Department. During this initial conversation, your needs and requests will be analyzed, and your questions will be answered. After the call, your request will be given to the proper Inside Sales Rep who will ready your quote. The person who took your call and your Inside Rep will review the quote to make sure everything has been covered. Quotes are normally emailed, but can be faxed. Follow-up is the job of your Inside Rep. He or she will keep you informed on the progress of your order, from Quote to Purchase Order to Shipment.
Can you make our FDA regulated product?
We are an FDA registered Relabeler. Our SOPs are up-to-date and followed precisely, including on-going related content training of employees and temporary staff for compliance. Our employees are well trained and quality oriented. Our hiring policy is very efficient. We are careful whom we hire, check out references thoroughly, and provide an enjoyable workplace with an excellent health package; we show our employees appreciation for a job well done; we have a terrific incentive program which monetarily rewards good attendance. All of which we feel is important because we want the same employees producing your product from start to finish so there is nothing that falls through the cracks. All our employees know that their extra effort keeps our customers coming back. We also have an EPA Facilities Number so we can manufacture any EPA registered product in a towelette, liquid-filled pouch, bottle or tube.